Refund Policy

Last updated: October 23, 2026

1. Overview

This Refund Policy applies to purchases made through CS Junkies at https://cs-junkies.com.

Our products consist primarily of downloadable digital software and time-limited digital access plans. Please review the product description, features, and access duration before completing your purchase.

Nothing in this policy excludes or limits any refund, cancellation, or other consumer rights that cannot legally be excluded or limited.

2. Digital Products

Because our products are delivered digitally, some purchases may become available immediately after payment.

Where permitted by applicable law, a refund may be limited once digital delivery or access has begun, except where a refund is required by law or approved under this policy.

Purchasing digital software does not automatically eliminate any statutory cancellation or refund rights that may apply to you.

3. Eligible Refund Requests

You may contact us to request a refund in circumstances including:

  • Failed delivery: payment was completed, but the purchased download or access was not provided.

  • Technical problems: a significant technical issue prevents the purchased product from functioning as described, and we cannot reasonably resolve it.

  • Duplicate payment: you were charged more than once for the same order.

  • Incorrect charge: the amount charged differs from the amount properly authorized, subject to verification.

  • Other legally required circumstances: applicable consumer protection laws entitle you to a refund or cancellation.

We may request reasonable information needed to verify the order and investigate the problem.

4. Time-Limited Access Plans

Daily, weekly, monthly, and yearly access plans are intended to provide access for the duration displayed on the product page.

Where permitted by applicable law, we generally do not provide voluntary prorated refunds merely because a customer changes their mind, stops using the product, or does not use the full purchased period.

This does not apply where a refund or cancellation is required by law, where the purchase was incorrectly charged, or where the product was not supplied as agreed.

5. Technical Issues and Access Problems

If your payment succeeds but access is not activated, or the software has a technical problem, please contact support before submitting a payment dispute where reasonably possible.

We will make reasonable efforts to investigate and resolve legitimate problems. Depending on the circumstances, the remedy may include correcting access, restoring the purchased service, providing an appropriate replacement, or issuing a refund where required or appropriate.

6. Unauthorized Payments

If you believe a purchase was made without your authorization, contact us promptly and contact your payment provider if necessary.

We may investigate relevant order and transaction records to determine what happened.

7. How to Request a Refund

To request a refund, contact us at:

Email:

Please include:

  • Your order number.

  • The email address used for the purchase.

  • The product and access plan purchased.

  • A brief explanation of the issue.

Please do not send full payment card numbers, passwords, or other sensitive authentication details.

We aim to respond to refund requests within 5 business days. Processing times may vary depending on the payment provider and the circumstances of the request.

8. Approved Refunds

Approved refunds will generally be returned through the original payment method where possible.

The time required for the funds to appear depends on the payment provider and the customer’s financial institution.

Any applicable statutory deadlines and refund requirements take precedence over the general processing times described in this policy.

9. Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us so we can attempt to resolve it.

Nothing in this policy prevents you from exercising your rights through your payment provider or under applicable law.

10. Contact

For refund requests and questions, contact:

Website: https://cs-junkies.com

Email: